I just wanted to drop you and Brausse a note regarding the recent install here at Paradigm. The shipping went off as planned which was a big help since we had to get riggers in here from out of town. Steve Varga did the install and could not have done a better job. He communicated very well and effectively with my plant personnel.
Although he is obviously very experienced with not only your machinery but with die cutting in general he did not try to impress anyone nor make them feel they were novices at the skill. He was able to speak with them on their level and in a manner that all felt comfortable with. My hat is off to him as I think those being trained are much more open and receptive to this approach.
Steve also took plenty of time to review a lot of the dies we had to see the type work we routinely did. He worked with the operators setting up several of these jobs for practice. He also stressed the maintenance required and offered tips and procedures not in the manual, these needed added as an integral part by the way. Even more importantly he took time to offer many tips and suggestions to deal with certain issues and/or problems that come up.
Please let him know we were very happy with the job he did. Send him back in a year or so next time he is anywhere near Dalton.
Todd L Reigel
President- Paradigm Printing, Inc.